Refund and Returns Policy

How to Contact Us

• Email: contact@singulax.com
  (Our team will respond within 1 business day.)

30-Day Free Return & Refund

We offer a 30-day free return on undamaged products, no matter the reason.

• Once the returned item arrives at our warehouse and passes inspection, the refund process will begin.

Please Note:

• Return request must be initiated within 30 days of the purchase date.
• Discounted items will be refunded based on the paid amount.
• For non-quality-related returns, customers are responsible for return shipping fees. (If the return is due to our error, such as incorrect or damaged items, Singulax will cover the shipping cost.)
• All items included in the original order must be returned for a full refund.

Return Exclusions

This return policy does not apply under the following conditions:

• Corporate purchases, bulk orders (10+ units), customized or personalized items.
• Missing original packaging or accessories (e.g. only returning one item in a “Buy One Get One Free” deal).
• Insufficient proof of purchase (e.g. missing order number or receipt).
• Items returned after 30 days of delivery.
• Clearance or damaged items that cannot be resold.
• Returns made excessively in a short period may be considered an abuse of the return policy.

Return or Exchange Timeframe

• Returns and exchanges are accepted within 30 days of delivery.
• For product quality issues, you may request a full refund or free replacement within 30 days.
• For issues beyond 30 days but within the warranty period, please file a warranty claim.
  ➤ Learn more about our warranty: Click here

Return/Exchange Procedure

To initiate a return, please email contact@singulax.com and include:

1. Reason for return and clear product photos
2. Proof of purchase (e.g., order number, invoice, or screenshot)

Our team will assess your request and respond within 1 business day with return instructions and shipping address.

To ensure timely processing, please also provide:

• Courier name
• Tracking number

Shipping Costs for Returns

• Quality-related returns: Singulax covers all shipping costs.
• Non-quality returns: Customer is responsible for return shipping fees.

Shipping costs vary by region.

Delivery Issues

• Customers are responsible for incorrect delivery caused by incorrect shipping details.
• If the carrier delivers to the wrong address, we will refund or resend the order based on your preference.
• Customs clearance for seized parcels is the responsibility of the buyer.

Refund Process

Once we receive your return and complete inspection, the refund will be issued within 3–5 business days. A confirmation email will be sent once your refund is successfully processed.

• Refund arrival time may vary depending on your bank.
• If you haven’t received your refund after 7 business days, please contact us at contact@singulax.com.

Order Cancellation

You may cancel your order within 12 hours of placement at no charge by emailing contact@singulax.com.

• Refunds will be returned to your original payment method within 1–3 business days.

Note: Orders cannot be canceled once they have been shipped.

If you have any questions, feel free to reach out.
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